Customer Support Representative

LexisNexis Canada Inc. provides Total Practice Solutions that serve the changing needs of legal professionals and help them achieve excellence.

Job ID: LC028-2008-001

Location: Ottawa

Responsibilities: We have an immediate opening on our Customer Support team, reporting to the Manager, Customer Support, Online Solutions. You will provide superior customer support for LexisNexis® online solutions, including research and technical assistance to subscribers of the Quicklaw™ and LexisNexis® online services. You will also sell the value of LexisNexis products.

Qualifications: You have exceptional interpersonal skills and are fully bilingual. You have a strong knowledge of Windows® operating systems including troubleshooting Internet connectivity problems and web browsers. Knowledge of the legal system or legal terminology is an asset. Flexibility to work evenings, some weekends, and some holidays is required.

Type of Employment: Contract, Part-Time

Closing Date: December 24, 2008

Contact Information: 

Jennifer Dufresne

123 Commerce Valley Drive East, Suite 700

Markham, Ontario  L3T 7W8

Fax: 905-479-9241

Email: hr-resumes@lexisnexis.ca  

Note: When applying, please include the job title and ID listed above at the top of your cover letter. (If applying by email, please include in the Subject line of your message.)

LexisNexis Canada Inc. is committed to employment equity and encourages applications from aboriginal persons, persons with disabilities, members of visible minority groups, and women.